I called the District Consumer Forum this morning to enquire about the
judgement I was told to expect in a week at my
last hearing in
October. I was told the judgement was ready, and that I should collect
it. I did so forthwith.
Here's the interesting part (the last paragraph):
The complainant of this case has been subjected to harassment, he
need[s] to be compensated. We allow this complaint and direct the
OP to replace the battery in
question within a period of 30 days with a fresh warranty of one year.
We further award a compensation of Rs.6000/- to the complainant which
will also include the cost of litigation.
The judgement was entered on 2012-11-05, and the office keeps one copy
for each party to the case for a month; if it is not collected within
that period, it is dispatched by registered post. I expect Exide will
receive its copy in the second week of December.
The wheels of justice turn slowly, but they grind moderately fine.